Terms and Conditions

Pond Hoppers, LLC • Effective April 13, 2026

1. Use of Website

Welcome to the Pond Hoppers, LLC (hereafter "Pond Hoppers") website (the “Site”). By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site.

1.1. Acceptance and Modifications

1.2. Eligibility and User Accounts

You must be at least 18 years of age to use the Site. Certain features (such as requesting a quote or creating an account) may require you to register and provide accurate information. You are responsible for maintaining the

confidentiality of your account credentials.

1.3 Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is Pond Hoppers, LLC - Effective April 13, 2026 the property of Pond Hoppers or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

1.4. Prohibited Uses

Using the Site for any unlawful purpose or in violation of applicable laws.
Interfering with the security or operation of the Site.
Uploading viruses, malware, or harmful code.
Scraping, crawling, or data-mining the Site without permission.
Impersonating any person or entity or providing false information.

1.5 Privacy and Data Protection

We are committed to protecting your privacy. Any personal information you provide through the Site (such as name, contact details, move details, or payment information) is collected solely to deliver our international moving

services, process quotes, schedule shipments, and communicate with you about your relocation. Your customer data will never be sold, rented, or shared with third parties for marketing or unrelated commercial purposes. We may share data only as necessary with trusted service providers who assist in fulfilling your move, or when required by law. For full details, please review our separate Privacy Policy.

1.6 Links and Third-Party Content

The Site may contain links to third-party websites. We are not responsible for the content or practices of those sites. Use of such links is at your own risk.

1.7. Disclaimer of Warranties

The Site is provided “as is” without warranties of any kind. We do not guarantee that the Site will be error-free or uninterrupted.

1.8. Limitation of Liability

To the fullest extent permitted by law, Pond Hoppers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site.

1.9. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Duval County, Florida.

1.10. Contact

Questions regarding these terms may be sent to [email protected].

2. International Moving Services

CONTRACT TERMS AND CONDITIONS

This contract is subject to all the rules, regulations, rates, and charges in carrierʼs currently effective applicable tariffs including, but not limited to the following terms and conditions.

PART I - GENERAL PROVISIONS

SECTION 1. Carrier Liability

The carrier shall be liable for physical loss of or damage to any articles from external cause while being carried or held in storage-in-transit EXCEPT for conditions or flavor of perishable articles, and EXCEPT documents, currency,

money, jewelry, watches, precious stones or articles of extraordinary value which are not specifically listed on the bill of lading, and EXCEPT loss or damage caused by or resulting from:

An act, omission, or order of shipper.
Insects, moth, vermin and ordinary wear and tear.
Defect or inherent vice of the article, including susceptibility to damage because of atmospheric conditions such as temperature and humidity or changes therein.
(1) hostile or warlike action in time of peace or war, including action in hindering, combating, or defending against an actual, impending or expected attack (A) by any government or sovereign power, or by an authority maintaining or using military, naval or air forces, or (B) by military, naval or air forces, or (C) by an agent of any such government, power, authority or forces; (2) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (3) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating, or defending against such an occurrence; seizure or destruction under quarantine or customs regulations; confiscation by order of any government or public authority; or risks of contraband or illegal transportation or trade.
Strikes, lockouts, labor disturbances, riots, civil commotions, or the acts of any person or persons taking part in any such occurrence or disorder.
Acts of God when the shipper releases the value of each article in the shipment to a value not exceeding 30 cents per pound per article.
Breakage of china, glassware, bric-a-brac or similar articles of a brittle or fragile nature unless packed by the carrier or unless such breakage results from negligence of the carrier when the shipper has released the value of each article in the shipment to a value not exceeding 30 cents per pound per article.

SECTION 2. Delay

The carrier shall not be liable for delay caused by highway obstruction, or faulty or impassable highways, or lack of capacity of any highway, bridge, or ferry or breakdown or mechanical defect of vehicles or equipment, or from any causes other than negligence of the carrier, nor shall the carrier be bound to transport by any particular schedule, means, vehicle or otherwise than with reasonable dispatch. Every carrier shall have the right in case of physical necessity to forward said property by any carrier or route between the point of shipment and the point of destination.

SECTION 3. Shipper Responsibilities

Shipper shall:

Be liable for transportation charges, whether prepaid or payable at destination, which charges shall be fully earned upon loading of the goods. Shipper shall be liable for charges for other services performed by forwarder; such charges shall be fully earned in like manner upon commencing performance of such services.
Indemnify carrier against loss or damage caused by inclusion in the shipment of explosives or dangerous articles or goods.
Be liable for all charges due to Pond Hoppers for their services in the event of non-payment by the booking agent or account of said charges.

SECTION 4. Delivery Failure

If for any reason other than the fault of the carrier, delivery cannot be made at address shown on the face hereof, or at any changed address of which carrier has been notified, carrier, at its option, may cause articles contained in shipment to be stored in a warehouse selected by it at the point of delivery or at other available points, and subject to a lien for all accrued tariff and other lawful charges.

SECTION 5. Refused Shipments

If shipment is refused by consignee at destination, or if shipper, consignee or owner of property fails to receive or claim it within fifteen (15) days after written notice by United States mail, addressed to shipper and consignee at post office addresses shown on face hereof, or if shipper fails or refuses to pay lawfully applicable charges in accordance with carrierʼs applicable tariff, carrier may sell the property at its option, either (a) upon notice in the manner authorized by law, or (b) at public auction to highest bidder for cash at a public sale to be held at a time and place named by carrier thirty (30) days notice of which sale shall have been given in writing to shipper and consignee, and there shall have been published at least once a week for two consecutive weeks in a newspaper of

general circulation at or near the place of sale, a notice thereof containing a description of the property described in the bill of lading and the names of the consignor and consignee. The proceeds of any sale shall be applied toward payment of lawful charges applicable to shipment and toward expenses of notice, advertising and sale, and of storing, caring for and maintaining property prior to sale, and the balance, if any, shall be paid to owner of the property, PROVIDED that any perishable articles contained in said shipment may be sold at public or private sale without such notices if the opinion of carrier, such action is necessary to prevent deterioration or further deterioration.

SECTION 6. Claims and Suit Time

As a condition precedent to recovery, a claim for any loss or damage, injury or delay must be filed in writing with carrier within nine (9) months after delivery to consignee as shown on face hereof, or in case of failure to make delivery, then within nine (9) months after a reasonable time for delivery has elapsed, and suit must be instituted against carrier within two (2) years and one (1) day from the date when notice in writing is given by carrier to the claimant that carrier has disallowed the claim or any part or parts thereof specified in the notice. Where a claim is not filed or suit is not instituted thereon in accordance with the foregoing provisions, carrier shall not be liable and such a claim will not be paid.

PART II - CARRIAGE BY SEA

This part, captioned “Carriage by Sea,” applies only to services consisting of transportation by sea, commencing with delivery to dock or warehouse in the port at which carriage by sea commences, to and including receipt and retention at dock or warehouse in the port of any inconsistency.

CAUSE PARAMOUNT

This bill of lading incorporates and is subject to the Carriage of Goods by Sea Act of the United States, approved April 16, 1936.

This carrierʼs liabilities and responsibilities shall not exceed in any respect the minimum liability imposed on the carrier by or for which the carrier may contract under said Carriage of Goods by Sea Act. The provisions of said act shall govern prior to loading and subsequent to discharge, at all times and places permitted by law, to the fullest extent permitted by law.

The carrier customarily transports goods by sea by means of vessels owned and operated by others than itself, and receives bills of lading covering goods so transported from the owner or operator of such vessels. The liabilities of the carrier hereunder shall not exceed the liabilities of said ship owner, or ship operator, under its bill of lading, and if there is any loss, damage to, or delay in delivery, or a failure to deliver goods shipped pursuant to said bill of lading, for which the owner or operator of said vessel is not liable, carrier shall not be liable.

Goods shipped by sea hereunder are declared by shipper to have a valuation of not exceeding 30 cents per article unless a higher valuation is noted on the face of the bill of lading and freight paid on said higher valuation pursuant to tariff.

In no event will carrierʼs liability exceed the total sum of $500 per package or, if said goods are not shipped in packages, $500 per customary freight unit. Where carrier combines several smaller packages or other units of goods into a single large package, box or other container, for transportation by sea, said large package, box or other container shall be deemed to be the package referred to in the Carriage of Goods by Sea Act and carrierʼs liability for said package shall not exceed $500.

In the event of loss or damage with respect to said package containing the goods of two or more shippers exceeding $500, the amount, if any, payable by reason of said loss or damage by carrier shall be prorated between shippers.

In the event that the liability or responsibility of the owner or operator of any vessel transporting said merchandise shall be restricted, reduced or removed under law limiting the liability of shipper or operator, including without limitation the following statutes: Rev. Stat. 4282 (the Fire Act) Rev. Stat. Sec. 4283 (the

Limitation of Liability Act), the liability of the carrier for loss, damage or destruction of said goods shall not exceed the amount which carrier is able to recover against said ship owner or operator for damages to the goods shipped

under this bill. The foregoing shall not constitute a waiver of any rights which carrier may have under said laws, or any other law, which may limit its liabilities.

Suit against carrier must be filed within the time specified in the Carriage of Goods by Sea Act which, for shipperʼs information only and without responsibility is stated to be one year from the time when the goods are delivered, or should have been delivered, at port of destination. No right given by said statute is waived hereby. General Average shall be payable by shipper according to the terms of the bill of lading issued by the owner or operator of

the vessel transporting the goods.

3. Insured Household Goods

CAUTION: BE SURE YOU READ AND UNDERSTAND IT AND COMPLY WITH ALL TERMS AND CONDITIONS. FAILURE TO COMPLY WITH ANY OF THE TERMS AND CONDITIONS MAY RESULT IN REDUCTION OF THE RECOVERABLE AMOUNT OR COULD INVALIDATE THE POLICY ENTIRELY.

Interest Covered

Household goods and personal effects, private car, mobile home or motorcycle – used for the private purpose of the transferee only, as per declaration/inventory submitted by the transferee, forming the basis of valuation coverage under this Policy.

Scope of Cover

Always subject to the due premium having been paid and the funds collected and subject to all terms and conditions of the Policy – new and/or used household goods and personal effects, irrespective of percentage (Current American Institute Cargo Clause, including “War Risk” Extension clauses), including General Average and Salvage Charges, and transshipment, if involved. War Risk Valuation Coverage shall be subject only to current London Institute Radioactive Contamination Clause and not the related USA Endorsement attached thereto. Shipments on deck of ocean vessel subject to an “On Deck” Bill of Lading are warranted free of particular average unless caused by the stranding, sinking, burning or collision of the vessel; but to pay the valuation coverage value of any merchandise and good jettisoned or washed overboard.

Method of Transit

Per approved vessel and/or truck and/or steamer and/or air carrier and/or held covered and/or conveyances. Date of dispatch to be declared as soon as practicable to Pond Hoppers or its representative with the following details:

name of vessel, voyage number, date of sailing and/or date of arrival.

War Risk Exclusion Clause

The Policy does not cover loss or damage, if any act or event, out of or in the course of which such loss or damage arises, constitutes or is a part of or is committed or happens whether directly or indirectly by reasons of, or in connection with war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, martial law, or the act of any lawfully constituted Authority, and in any claim, and in any action, suit or other proceedings to enforce a claim for loss or damage under the Policy, the burden of proving that the loss or damage does not fall within this clause shall be upon the transferee.

Freight Forwarder Not Valuation Coverage Agent

By arranging cargo valuation coverage as provided under 46CFR515.2, the freight forwarder is neither an agent of the Underwriter, nor authorized to make any representation whatsoever concerning coverage under this policy. All questions concerning coverage shall be directed exclusively to Pond Hoppers.

R.A.C.E Clause

This valuation coverage is subject also to the Current London Institute Radioactive Contamination Exclusion Clause and related USA Endorsement.

Territorial Conditions

Coverage is to apply from such time as packing shall commence at origin residence and be continuous during normal course of transit until unpacking is completed at destination residence provided that all other Terms and Conditions of the Policy are met.
Coverage at warehouse of Country of origin is provided for up to 30 days, and for up to 30 days after arrival at warehouse of final destination, warranted that the property is stored in enclosed protected warehouses.
Storage coverage extensions may be granted subject to prior written notice and payment of additional premiums to Pond Hoppers, as per the attached Storage Extension Request Form, forming part of this Policy. Extension is subject to approval of and validation by Pond Hoppers.

Conditions and Exclusions

11. 100% Co-Valuation Coverage Clause

The transferee shall at all times maintain coverage on 100% value of his shipment to the extent of the actual cash value at destination (replacement cost less normal depreciation) or to the extent of the replacement cost at destination (replacement value at todayʼs replacement cost), at the time of loss or damage and failure to do so, the transferee shall to the extent of such deficit, bear his portion or their portion of any loss or damage including labor charges.

12. Valuation Clause

The personal and household effects covered hereunder must be valued either: At the replacement cost at destination as supported by a complete valued inventory or at a minimum of $8 times the net weight of the shipment in pounds. Coverage requires that High Value Items be specifically declared and valued. The settlement based on full replacement valuation coverage will be the lesser of repair costs replacement value or as stated on the valued inventory. This company reserves the right to replace the damaged or missing items with items

of like kind and quality.

13. Agreed Value Close

Notwithstanding anything to the contrary herein, it is hereby declared and agreed that in case of a claim arising in respect of all or any item or items appearing on the Declaration/Inventory list, the value reflected against such item or items shall not be regarded as an agreed value between Pond Hoppers and the transferee, notwithstanding that a Certificate of Coverage has been issued in respect of the total amount of amounts of such Declaration/Inventory. The actual value and amount recoverable in respect of each and every item lost or damaged will have to be provided by Pond Hoppers to the transferee – the maximum amount recoverable being the sum covered or the replacement value at destination, whichever is the lower.

14. High Value Items Clause

High Value Item and/or Items not normally shipped in a household goods shipment and valued at over $500.00 per item or set must be specifically declared and valued prior to issuance of the Certificate. Failure to comply with

the requirements will limit recovery to a maximum of $500.00 per item or set. High Value Items are defined as, but not limited to the following: Antiques, objects of art, valuable carpets, furs, china, crystals, silver and gold items, firearms, collection of records, tapes, pictures, paintings, and other like goods.

15. Pairs and Sets Clause

Where any valuation coverage items consists of articles in a pair or set, this Policy is not to pay more than the value of any particular part or parts, which may be lost or damaged, without reference to any special value, which such article or articles may have as part of such pair or set, nor more than a proportionate part of such pair or set.

16. Percentage of Glass, Etc.

Warranted that maximum percentage of Glass, China, Marble, Earthenware and the like does not exceed 15% of the total sum covered, or H/G. The foregoing does not apply if loss or damage is caused directly from stranding, sinking, or collision of the Vessel or collision or overturn of transporting land conveyance. The foregoing does not apply if such articles were professionally packed.

17. Repair and Replacement Clause

Pond Hoppers shall be entitled at its sole option to replace, with like kind and quality, or repair any article damaged (whether wholly or in part), or to pay cash, in any event not exceeding the covered value thereof. Always provided that in the event of replacement or cash payment for actual or constructive total damage, the item is surrendered to and becomes the property of Pond Hoppers.

18. Depreciation

Underwriterʼs liability is restricted to the reasonable cost of repair and no claim is to attach hereto for depreciation consequent thereon.

19. General Average and Salvage Charges

General Average and Salvage Charges payable as provided in the contract of airfreightment. For the purpose of claims for general average contribution and salvage charges recoverable hereunder the subject matter transferee shall be deemed to be covered for its full contributory value.

20. Other Valuation Charges

This valuation coverage does not cover to the extent of any other valuation coverage, whether prior to subsequent hereto in date and by whomsoever effected directly or indirectly covering the same property, and the Underwriters shall be liable for loss or damage only for the excess value beyond the amount due from such other coverage.

21. Exclusions

The following claims are excluded:

A. Marring, scratching, chipping, and denting of used electrical appliances and used furniture. *This exclusion will be deleted if a “Statement of Condition” is reflected on the packing list of assuredʼs inventory list signed by both the moverʼs agent and transferee.
B. Loss or damage due to mechanical, electrical or electronic derangement unless covered item is otherwise damaged, and/or mechanical defects otherwise covered by a manufacturerʼs warranty.
C. Loss or damage due to mold, vermin, moth, wear and tear and gradual deterioration, termites, rodents, inherent vice, rust, or seizure or confiscation by authorities, consequential loss or damage.
D. Climatic Conditions Clause – loss or damage by climatic conditions or extremes of temperature.
E. Owner Packed Effects – breakage, scratches, denting, marring, chipping, staining and tearing of owner packed effects, including trunks, suitcases and the like. Also excluding claims for missing items unless a valued list of contents is supplied by owner prior to commencement of transit.
F. Loss of or damage to cash, notes, stamps, coins, deeds, tickets, travelerʼs cheques, jewelry, watches, trinkets or similar valuable articles.
Loss, damage or expense caused by insufficiency or unsuitability of packaging or preparation of the goods for shipment (for purposes of this Clause “packing” shall be deemed to include storage of a shipping container or lift van).

Suit Time Against the Underwriter

No suit or action against the Underwriters for recovery of any claim by virtue of this valuation coverage shall be sustained in any Court of Law, Equity or Arbitration unless commenced within (1) year from the time loss occurred, or, if such limitation is not valid by the law of the place where the policy is issued, within the shortest contractual period of limitation provided by such law. All such suits when timely filed shall be resolved in mandatory arbitration pursuant to rules of the American Arbitration Association, if in the US; or rules of the

International Chamber of Commerce, if elsewhere.

Automobiles, Motorcycles and Other Vehicles

Coverage is to apply from the time the vehicle is given into the custody of the freight forwarder or steamship company, for up to 60 days whilst stored at warehouse of origin, and continues until the vehicle is delivered to the point of final destination, and whilst stored for up to 30 days only at warehouse of destination, always provided that it is not operated under its own power for the whole period defined above, unless:

Operation under own power occurs whilst on premises of loading or unloading

port, and subject to the following exclusions/conditions:

Vehicle to be loaded on board vessel in strict compliance with all safety measures of carriage.
Excluding all third party risks whilst being driven under own power and this valuation coverage does not cover any damages, injury or liability to third party under any law requiring vehicles to be covered against third party risks or liability.
Scratching, denting or marring of automobile or motorcycle or other vehicle unless the freight forwarder and the owner of the automobile or motorcycle or mobile home both agree and sign a “Certificate of Condition”, or similar document, stating the condition of the vehicle at the time the same entered the custody of the freight forwarder or steamship company, noting all defects, if any.
Coverage in respect of non-factory installed accessories or removable items on vehicle unless specified.
Any coverage whilst on deck specifically excluded.

Apart from the specific conditions mentioned above, coverage in respect to automobiles, motorcycles or other vehicles is subject to the general terms and conditions of the Policy, where they do not conflict with the specific conditions.

Valuation Coverage Charges Clause

Premium accrued and not received by Pond Hoppers for coverage noted within this declaration shall be void in conjunction to such stated coverage declared within – in accordance with policy terms and conditions. Payment to any party other than Pond Hoppers is not considered payment to Pond Hoppers.

Procedure of Claim

There are definite time limitations for claim submission. Immediate notice must be given to Pond Hoppers at the address shown on the face of this declaration. Failure to give notice to Pond Hoppers within 45 days after delivery of the shipment will void coverage. Further, it is mandatory for all supporting documents to be provided in a timely fashion, not to exceed 90 days from the first notice.

Note: The transferee or his Agent are recommended to make themselves familiar with the regulations of the Port Authorities at the port of discharge. Any claim under this valuation coverage should be submitted without delay,

accompanied by all correspondence with Carriers and other parties regarding their liability.